Is It Possible for an AI Help Desk to Feel Human at Scale?
by Freshworks CIO Ashwin Ballal discussed the importance of empathy in the IT help desk experience, highlighting that AI can cut costs and increase efficiency, but …
Category: Artificial Intelligence
Will the Switch to Agentic AI Be Made Easier by Salesforce’s Purchase of Informatica?
Salesforce acquired Informatica for $8 billion in 2025, a potential catalyst for its renewal due to its AI-scale data delivery expertise, following a failed previous …
The Global AI Race Was Redefined by China’s DeepSeek
DeepSeek R1, a Chinese chatbot that competes with ChatGPT, has gained significant attention due to its low price and rapid app downloads. The chatbot’s launch …
DeepSeek explained: All the information you require
There has been a widespread belief in the field of artificial intelligence that creating state-of-the-art large language models necessitates substantial financial and technical resources. That’s …
Trump 2.0’s Initial Technological Steps: Big Tech Oligarchy or Innovation?
Following President Trump’s return to office, the tech world has been impacted by his decision to repeal AI safety legislation, Stargate’s $500 billion AI infrastructure …
How AI Assists First Responders & Police
AI is transforming industries, enabling sustainable food production, and discovering new asteroids, but its potential to improve public safety and high-pressure situations remains uncertain. AI …
Why 2025 Will See a Greater Need for Responsible AI
In 2024, generative AI experienced significant growth with multimodal product drops like GPT-4o, Claude 3.5 Sonnet, and Grok, offering numerous solutions for users. However, there …
How Artificial Intelligence Can Find New Asteroids in the Earth’s Ring
AI has discovered over 27,000 new celestial objects around our Solar System, with over 1.3 million cataloged asteroids, prompting a constant effort to identify and …
The creator of Arc Browser hints at an AI web Browser
Key Takeaways Dia is an AI web browser that has been previewed by The Browser Company. It can browse the web for you, automate processes, …
ChatGPT has trouble providing accurate news citations
Key takeaways Even for licensed partners, OpenAI’s ChatGPT misrepresents publisher material, according to research. Untrustworthy citations from ChatGPT may damage publications’ reputations and encourage copying. …